Refund policy

At Frostelle, we want every customer to shop with confidence. If your purchase doesn't meet your expectations, we're here to make the return process as simple and stress-free as possible.

By placing an order through Frostelle.space, you agree to the following Return & Refund Policy.

1. 30-Day Return Guarantee

We proudly offer a 30-day return period beginning on the date your order is successfully delivered.

If you are not completely satisfied with your purchase, you may request a return within 30 days for a refund or eligible replacement.

2. Return Eligibility

To qualify for a return, your item should:

Be returned within 30 days of delivery.
Be unused or only lightly inspected.
Include original packaging whenever possible.
Not be intentionally damaged or altered.

For hygiene reasons, certain personal-use items may not be eligible once heavily used unless they arrive defective.

3. Damaged, Defective or Incorrect Orders

Please inspect your package upon arrival.

If your order arrives:

Damaged during shipping
Defective
Missing items
Incorrect product received

Please contact us within 7 days after delivery and include:

Your order number
Clear photographs of the item
Photos of the shipping package if applicable

We'll review your request promptly and arrange a replacement or full refund whenever appropriate.

4. Free Returns

Frostelle provides free returns for eligible orders approved by our support team.

Please contact us before sending any item back, as returns shipped without authorization may not be accepted.

Our support team will provide complete return instructions.

5. Refund Process

After receiving and inspecting your returned item, we'll notify you regarding the status of your refund.

If approved, your refund will be issued to your original payment method.

Most financial institutions process refunds within 5–10 business days, although processing times may vary depending on your payment provider.

Original shipping charges (if any) are generally non-refundable unless the return results from our error.

6. Order Cancellation

Orders may be cancelled free of charge before processing begins.

If an order has already entered fulfillment or shipment, cancellation may no longer be available. In this situation, customers may request a return after delivery.