Shipping policy

At Frostelle, we're committed to making your shopping experience smooth from checkout to delivery. We proudly offer Free Worldwide Shipping on every order, with no minimum purchase required.

By placing an order through Frostelle.space, you agree to the shipping terms outlined below.

1. Order Processing

All orders are processed within 1–3 business days after payment has been successfully confirmed.

Orders are processed Monday through Friday, excluding weekends and public holidays.

During busy shopping seasons or promotional events, processing times may occasionally require additional time. If this happens, we'll notify you as soon as possible.

2. Shipping Time

We currently provide Free Worldwide Shipping.

Estimated delivery time:

  • Processing Time: 1–3 Business Days
  • Shipping Time: 7–14 Business Days
  • Total Estimated Delivery: 8–17 Business Days

Please note these are estimated delivery windows and not guaranteed delivery dates.

3. Shipping Coverage

Frostelle proudly ships to customers across the globe.

Delivery availability may vary depending on local carrier services or regional restrictions.

If shipping is unavailable for your destination, we'll notify you before processing your order.

4. Order Tracking

Once your order has been shipped, you'll receive a confirmation email containing your tracking number whenever tracking is available.

Tracking information may require 2–5 business days to update after shipment.

5. Customs & Import Duties

International orders may be subject to customs inspections, import taxes, or local duties depending on your country's regulations.

Any applicable customs fees are the responsibility of the customer unless otherwise stated.

6. Delivery Delays

While we work closely with trusted logistics partners, delivery delays may occasionally occur due to:

  • Weather conditions
  • Customs inspections
  • Public holidays
  • Carrier network disruptions
  • Peak shopping seasons
  • Incorrect shipping information

We appreciate your patience should any unexpected delays arise.

7. Incorrect Shipping Address

Customers are responsible for providing complete and accurate shipping information.

If an incorrect address is submitted, please contact us immediately.

If your order has not yet shipped, we'll do our best to update the address.

Once an order has been dispatched, address changes may no longer be possible.

8. Lost or Damaged Packages

If your package arrives damaged or appears to be lost during transit, please contact our support team promptly.

We'll work directly with our shipping partners to investigate and provide an appropriate solution, including a replacement or refund when applicable.

9. Contact Us

If you have any questions regarding shipping, please contact us:

Email: support@frostelle.space

Phone: +1 (250) 202-3046

Business Address: 170 Island Hwy, Campbell River, BC V9W 2B1, Canada